The Hipol experience.
Hipol offers private, real-time conversations with fictional adult AI characters. The hosts are generated characters, not people. They can be warm, playful and affectionate, but their responses are generated by software and may be inaccurate.
The service is for non-explicit companionship and entertainment. It is not professional medical, legal, financial or crisis support. No host can promise human feelings, exclusivity or a real-world relationship.
We are currently testing the experience. Preview hosts may use stock appearances, availability is limited, and preview calls have a stated session limit. The room explains the limit before you begin.
For adults, with an account.
You must be at least 18 to use Hipol. Use an email address you control and keep sign-in codes private. You are responsible for activity on your account and must not share access or impersonate another person.
Your webcam is optional. Only share video of yourself and material you have permission to show. Do not expose another person’s private information without permission.
Your time & purchases.
Time packages are shown in pounds sterling with a clear number of minutes and total price before checkout. Purchased minutes are usable across published hosts and visits, without automatic expiry. They cannot be transferred, resold or withdrawn as cash.
Time is deducted for connected conversation intervals. Device setup, waiting and failed startup do not use customer minutes. Unused time reserved for a call is released when the call ends.
Adding minutes does not remove a session’s maximum length or guarantee that a particular host will be available. Confirmed purchases increase your balance; there are no automatic recurring payments or automatic top-ups.
Preview checkout uses test payments. Test minutes have no cash value, are separate from future paid minutes and may be reset as part of testing. Real-money checkout remains disabled until the service is ready for paid launch.
When something goes wrong.
If the service fails to connect, the session reservation is returned. If a connected conversation becomes unavailable, time deductions stop at the last confirmed healthy interval and unused reserved time is released when it ends.
If time appears incorrect, contact us through Help & care with the session reference. We can review usage and make a documented correction.
For a paid purchase, contact us to request review of unused paid time for a refund to the original payment method. Refunds are not automatic cash withdrawals, and completed conversation time is treated separately from unused time. Nothing here removes applicable statutory consumer rights. Specific paid-service cancellation information will be presented before live checkout is enabled.
Keep it respectful.
Do not use the service for illegal activity, exploitation, harassment, threats, non-consensual material, sexual content involving minors or attempts to expose private information. Do not try to bypass access controls, interfere with other users or manipulate the payment and time systems.
Use the reporting option in Help & care if a conversation concerns you. Include the session reference and a brief description; do not send unnecessary private content.
Accounts, changes & support.
We may pause access to investigate misuse, payment disputes, safety reports or technical issues. Remaining time stays recorded while the account is reviewed. Ask support if you believe a restriction is mistaken.
You can request account deletion in My space. We retain only records needed for the relevant payment, legal and security obligations while processing personal-data removal.
We may update the preview as we learn what works. Significant changes to paid service terms will be explained before they apply. For help, a complaint or questions about these terms, use our support form.